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Speak Up Initiatives

In March 2002, The Joint Commission, together with the Centers for Medicare and Medicaid Services, launched a national campaign to urge patients to take a role in preventing health care errors by becoming active, involved and informed participants on the health care team. "Speak Up" encourages the public to:

Speak up if you have questions or concerns, and if you don't understand, ask again. It's your body and you have a right to know.


Pay attention to the care you are receiving. Make sure you're getting the right treatments and medications by the right health care professionals. Don't assume anything.


Educate yourself about your diagnosis, the medical tests you are undergoing, and your treatment plan.


Ask a trusted family member or friend to be your advocate.


Know what medications you take and why you take them. Medication errors are the most common health care mistakes.


Use a hospital, clinic, surgery center, or other type of health care organization that has undergone a rigorous on-site evaluation against established state-of-the-art quality and safety standards, such as that provided by The Joint Commission.

Participate in all decisions about your treatment. You are the center of the health care team.


Speak Up initiatives

• Help prevent errors in your care
• Help avoid mistakes in your surgery
• Information for living organ donors
• Five things you can do to prevent infection
• Help avoid mistakes with your medicines
• What you should know about research studies 
• Planning your follow-up care
• Help prevent medical test mistakes
• Know your rights
• Understanding your doctors and other caregivers

http://www.jointcommission.org/GeneralPublic/Speak+Up/about_speakup.htm

As a Joint Commission-accredited healthcare organization, Schuyler Hospital welcomes your questions and comments about our services and quality of care.

For patient concerns, contact our Director of Quality Management/Risk Management at (607) 535-8639 ext 2402 or This email address is being protected from spambots. You need JavaScript enabled to view it.


For billing concerns, contact our Financial Counselors at (607) 535-8639 ext. 2356 or ext. 2321 or This email address is being protected from spambots. You need JavaScript enabled to view it.

If you have a concern with your care, contact the Joint Commission at (800) 994-6610 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Or call the Department of Health Helpline at 1-800-771-7755 (Option 3). 

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