Upon your admission, you become our guest as well as our patient. To help you during the uncertainty and adjustment that comes with a hospital stay, we provide useful information about the many services that are available to you as well as hospital procedures.
On the day of your scheduled admission, go to the admissions area inside the Hospital Main Entrance.
While you are in the admissions area, you will be asked to present your insurance cards, provide billing information, and sign some forms. You may be directed to the lab, x-ray, or cardiopulmonary departments for initial testing if ordered by your physician.
Your admitting interview will be processed efficiently and effectively, after which you will continue to your assigned room. We will make every effort to provide you with the room accommodations of your choice, provided it is consistent with your medical care. Private rooms, when available, are an additional rate.
The wrist identification bracelet that you receive upon admission should not be removed during your stay. It provides positive identification to all those who serve you and acts as a safeguard for your protection.
For the Hospital, visiting hours are 8 a.m.-8 p.m. Quiet hours are after 8 p.m.
For Seneca View, recommended visiting hours are from 10 a.m. to 8:30 p.m.
Schuyler Hospital has instituted a tobacco-free hospital program. Our tobacco-free program means that there is no area in or around the hospital or our grounds in which patients, visitors, or employees may smoke.
The Auxiliary operates a gift shop for patient and visitor convenience. The shop, located inside the Main Entrance of the Hospital, is open Monday – Friday, 10 AM – 4 PM. The shop carries candy, gum, magazines, cards, and a variety of unique gift items.
The Valley View Cafe, located on the lower level of the hospital, is open to patients and guests. It is open Monday through Friday, 7 – 10:15 a.m. for breakfast, 11 a.m. – 1:30 p.m. for lunch, and 4:00 – 6:00 p.m. for dinner.
Cold drink and snack vending machines are located near the emergency entrance and on the lower level at the elevator. A hot beverage machine is also available on the lower level. The vending machines are also equipped to take credit and debit cards. Coffee is available to visitors in the cafeteria during regular hours.
Visitor parking is provided in front of the main entrances of the Hospital and Seneca View. “No parking” and “handicapped parking” signs must be observed at all times.
A diet will be ordered by your physician to meet your specific nutritional needs. The Dietary Department will provide you with a menu based on this diet order and will assist you with your menu as needed. A dietician is available to answer questions and/or provide an explanation of your special diet. For short stays, we will select a meal for you. Should you have a restriction/preference, please let us know.
FOR YOUR SAFETY
Unless you are told it is permissible to do so, it would be best not to get in and out of bed by yourself. Ask the nurse to help you. If the side rails are on your bed and are in the “up” position, they are there for your protection and to assist you in turning. Please do not try to get in or out of a wheelchair by yourself.
Do not be alarmed if you hear the sound of a fire drill. Periodic drills are conducted as a safety precaution to ensure our readiness to deal with a situation if it ever arises.
NURSE CALL SYSTEM
A control device located near your bed contains a switch to notify the nursing station. Your nurse will instruct you on how to use this call button.
Phones are available in patient rooms at no additional fee. They are not, however, available in the skilled nursing facility resident rooms. It may be possible for residents to have telephones privately installed in their room.
To place a:
LOCAL CALL, dial ‘9’, wait for the dial tone, and then dial the number you wish to call.
LONG DISTANCE CALL, dial ‘0’ and you will be connected with the hospital operator. Tell the operator you would like to make a long distance call and how you would like to be billed: collect, calling card, etc. Calls cannot be billed to your room. You will then be connected to an outside operator.
In the intensive care unit, the phone is located at the nurses’ desk for patient use.
Ask your nurse about the possibility of a TV/VCR cart. There is no additional fee for their use. Your nurse will be able to answer any questions about the use of the TV/VCR and the remote control. These carts are not available in the skilled nursing facility.
The local weekly newspaper is sold in the gift shop.
MAIL AND FLOWERS
When mail and flowers arrive, they will be delivered to your room as soon as possible. Any mail received after your discharge will be forwarded.
Outpatient services are medical procedures or tests that can usually be done at Schuyler Hospital without an overnight stay, including:
- Wellness and prevention, such as mammograms, colonoscopies, endoscopies and bone density scans.
- Diagnosis, such as lab draws, imaging, and cardio-pulmonary.
- Treatment, such as for pain and cardio-respiratory.
- Rehabilitation, including physical, occupational and speech.
- Same-Day Surgery, including ear tubes, tonsil removal, lesion removal, arthroscopies, varicose vein and laser ablations.
Contact your primary care provider for of these services.
SOCIAL SERVICES & DISCHARGE PLANNING
The Departments of Social Work and Discharge Planning can provide assistance with supportive counseling, referrals and special needs. A social worker or discharge planner can assist you and your family in making arrangements for home nursing, long term care facility placement, and more
If you would like the services of a chaplain, let your nurse or social worker know. The chaplain will be notified of your request. In addition to visitation, the chaplain offers other programs through Seneca View Skilled Nursing Facility. The chaplain coordinates, with local churches, worship services on Sundays. Bible studies, memorial services, and other special programs are offered regularly. An ecumenical communion service is offered monthly, with the Catholic community providing the Eucharist and Rosary services.
HEARING IMPAIRED UNITS AND LANGUAGE INTERPRETERS
Interpretation services are available, including for the vision- and hearing-impaired.
Schuyler Hospital wants patients to know that Medicare, Medicaid and most insurance will approve and pay for hospital stays only until you or your family member is considered medically stable. This does not always coincide with a patient’s feeling of “ready” to go home. Rehabilitation and ongoing daily care needs must be met outside the hospital setting. Therefore, each patient should think about their own support systems and the challenges in their home. One or more of the following discharge options might best meet your needs. You may be discharged to:
- Directly home
- Home with intermittent home-care services
- Home with hospice
- Skilled nursing facility
- Acute rehabilitation
- Assisted living
- Long-term acute care hospital
Our Discharge Planner will help you coordinate all your care needs for your recovery after your hospital stay. Case Managers and Social Workers area also available.
Speak Up Initiatives
In March 2002, The Joint Commission, together with the Centers for Medicare and Medicaid Services, launched a national campaign to urge patients to take a role in preventing health care errors by becoming active, involved and informed participants on the health care team. “Speak Up” encourages the public to:
Speak up if you have questions or concerns, and if you don’t understand, ask again. It’s your body and you have a right to know.
Pay attention to the care you are receiving. Make sure you’re getting the right treatments and medications by the right health care professionals. Don’t assume anything.
Educate yourself about your diagnosis, the medical tests you are undergoing, and your treatment plan.
Ask a trusted family member or friend to be your advocate.
Know what medications you take and why you take them. Medication errors are the most common health care mistakes.
Use a hospital, clinic, surgery center, or other type of health care organization that has undergone a rigorous on-site evaluation against established state-of-the-art quality and safety standards, such as that provided by The Joint Commission.
Participate in all decisions about your treatment. You are the center of the health care team.
Speak Up initiatives
- Help prevent errors in your care
- Help avoid mistakes in your surgery
- Information for living organ donors
- Five things you can do to prevent infection
- Help avoid mistakes with your medicines
- What you should know about research studies
- Planning your follow-up care
- Help prevent medical test mistakes
- Know your rights
- Understanding your doctors and other caregivers
As a Joint Commission-accredited healthcare organization, Schuyler Hospital welcomes your questions and comments about our services and quality of care.
For patient concerns, contact our Director of Quality Management/Risk Management at (607) 535-8639 ext 2404 or firstname.lastname@example.org
For billing concerns, contact our Financial Counselors at (607) 535-8639 ext. 2356 or ext. 2321 or email@example.com
If you have a concern with your care, contact the Joint Commission at (800) 994-6610 or email firstname.lastname@example.org
Or call the Department of Health Helpline at 1-800-771-7755 (Option 3).